Q1: How many bundles do I need for one head?

A1: 8-18 inch, 3 bundles are recommended; 20-30 inch, 4 bundles are better. If you choose the hair bundles with closure/hair bundles with frontal or hair bundles with 360 frontals, it looks more natural than bundles only.

Q3: Why my hair getting tangled or shedding?

A3: New hair will have few strands initial shedding which is normal. Excessive shedding & tangle may come from:

  1. poor weft construction.
  2. weft cutting
  3. dry hair

For poor weft construction issue, please contact us and send picture immediately. We will help you do refund or exchange based on our refund policy. We are STRONGLY RECOMMEND customer SEAL WEFT & DO NOT CUT TRACK. And the dryness problems will lead tangle and shed, please follow our hair care instruction and do conditioner to co-wash it at least once a week!

Q5: How long does the hair last?

A5: This hair can last for a long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer (at least 8 Months).

Q7: Is there any smell with this hair?

A7: Our factory washes the hair with warm water and shampoo very clean. And we will put the hair oil on the hairs to protect the hair without any dry during the long time shipping. The smell will disappear after washing with shampoo and conditioner.

Q9: Is the hair virgin unprocessed?

A9: Yes! The hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed. It is 100% real unprocessed virgin human hair, can be dyed, bleached, also can be curled, straightened.

Q11: Why the hair has some grey hair?

A11: As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand there might be some minimum exist in the bundles.

Q13: Is henny Remy Hair can be Dye, Print?

A13: Yes, It more easy dye to darker color. don't suggest dye to more lighter color. Suggest choose a right color directly, that can save your dye time.

Q15: Why the hair extensions getting tangled?

A15: The hair tangle because of dryness, oil, dirt build-up, salt water, chlorine, or wrong combing method, high temperature iron on the hair also easy cause the hair tangle. Suggest wash your hair 1 - 2 times per week, use wide tooth comb on the hair too, or consult your stylist for more help you can.

Q17: How to wash my hair extensions?

A17: Like wash your own hair, use mild Shampoo please. Suggest 1 - 2 times washing per week. (Don’t use the conditioner wash the tape area please)

Q2: What is the best temperature for flat iron or curled iron?

A2: We recommend 150~170 Celsius degrees! Even human hair can be burned if the temperature is too high without proper time control. Heat protection products will be recommended during high temperature iron.

Q4: Can the hair be dyed or bleached?

A4: All the original human hair can be dyed and bleached as you want except 613 blondes. (All the per-bleached human hair can’t bleach again). Usually it's easier to darken the hair than lighten. But you need to do it professionally to get exact color without damage to hair. Human hair will dry easily after leaving the donor, therefore please do not dye or bleach the hair frequently.

Q6: How long can I get the hair if I purchase now?

A6: Dear friend, we use the fastest shipping methods FedEx/DHL/UPS/DPEX, normally you can get the hair in one week. Here is the estimate time of different countries/areas:

  1. USA, Canada & Mexico, 3-5 business days; (USA buyers can be got within 2 business days!)
  2. West/middle European countries, 4-6 business days;
  3. African countries, 5-7 business days;
  4. Australia & New Zealand, 5-7 business days;
  5. Latin American countries: 5-7 business days.
Q8: How can I care the hair in normal?

A8: When you care the hair, washing it twice a week is necessary. Detangle the hair before washing. After the wash, you can use the hair conditioner to make the hair soft and silky. Comb the body wave or straight hair with a wide brush, if your hair is curly hair, please comb it by the fingers! When you wet it and add coconut oil cream in the hair to keep the hair curl pattern!

Q10: Will the hair shedding or tangle?

A10: No! The hair is double weft weaving can avoid shedding. And as virgin cuticle aligned with make it not easy tangle. It could last at least 6 months, also more than one years if you take care it well.

Q12: What is your returns/exchange policy?

A12: Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Know more...

Q14: Hair can be make wavy, Curl, straight style?

A14: Yes, you can be curling or straightening the hair by iron, please don't do it too frequently.

Q16: Is that real remy human hair?

A16: Yes, it is real remy human hair material used. We only collect the original virgin remy hair from health young girl.

Q18: What precautions need attention?

A18:  Yes, any precautions below.

Please wash Is henny remy hair in time after swimming or working out.

When use hot iron, please keep the temperature less than 100 Celsius (212 Fahrenheit). more higher temperature, more easy damage the hair

Never sleep with wet hair extensions. Always make sure the hair is dry and pulled up or preferably put into a braid to keep hair from tangling at night.

Q19: How to care the wigs?

Q20: How to apply the lace wigs?

Q21: How to wash & care lace wigs?

Q22: How to make lace wigs look more natural?

Q23: How to flat the parting?

Q24: Why the final products color seems not 100% same as the picture in the web?

A24: We use original remy hair material only, you can find the hair top part color lighter than the end part. This is a unique symbol of the original remy hair. 

Maybe you can find there are a little different about the color even you buy two packs same color. This is normal, because we only use original virgin remy hair material and the different donor's virgin remy hair color maybe different.

The pictures were taken in kind in 100%, but due to the reason of light and the display, you can see the picture may have a slight color difference problem, this is inevitable, please understanding! If cannot accept, please buy cautiously.

In the color hair, it maybe contains little piece other color hair, it is normal. Just remove it please.